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PRIVACY POLICY & TERMS OF SERVICE

 

www.HagenSteinRealEstate.com is a website owned and operated by: HSRE LLC.

 

1. Overview & Commitment to Privacy

HSRE LLC ("Company," "we," "us," or "our"), operating in affiliation with its licensed sponsoring real estate brokerage of record, is dedicated to protecting your personal information and respecting your privacy rights. This document outlines our practices regarding the collection, use, maintenance, and disclosure of personal information collected through our website, communications platforms, customer relationship management systems, and client services.

By accessing our website, submitting an inquiry, or communicating with us via phone, email, or SMS text messaging, you acknowledge and agree to the practices described in this Privacy Policy and Terms of Service.

2. Strict "No-Sale" Personal Information Guarantee

We respect your trust. We do not sell, rent, trade, lease, or commercially transfer your personal information to third parties under any circumstances.

Your personal information—including your legal name, physical address, email address, phone number, and transaction criteria—is collected solely to provide high-level, professional real estate services directly to you. We will never share your personal data with third-party lead aggregators, advertisers, or outside marketers without your express, written consent, unless required by legal subpoena or regulatory compliance.

Mobile Opt-In / SMS Privacy Protections

  • Zero Third-Party Sharing for Marketing: No mobile information, phone numbers, or SMS opt-in data will be shared with, sold to, or transferred to third parties or affiliates for marketing, promotional, or advertising purposes.
  • Strict Confidentiality: All categories covered in this policy strictly exclude text messaging originator opt-in data and consent; this information will remain confidential and will never be shared with outside parties.

3. Information We Collect

We collect information directly from you when you interact with our platforms, submit inquiries, or retain our services:

  1. Contact Data: Full name, phone number, mobile number, mailing address, and email address.
  2. Real Estate Criteria: Desired neighborhoods, property search criteria, budget ranges, mortgage pre-approval status, home valuation inquiries, and timeline.
  3. Transaction Documentation: Details provided in connection with purchase agreements, listing contracts, property disclosures, and closing coordination.
  4. Technical & Device Information: Standard log files, IP addresses, browser types, and cookie-based website analytics utilized to improve site performance and user experience.

4. How We Use Your Information

We utilize the personal information you provide exclusively for legitimate business and real estate advisory operations, including:

  • Providing comparative market analyses (CMAs), property valuation estimates, and listing details.
  • Scheduling, coordinating, and confirming physical or virtual property walkthroughs.
  • Managing transaction timelines, inspection remedy deadlines, contract milestones, and closing schedules.
  • Responding to client inquiries, website form submissions, and customer service requests.
  • Maintaining internal transaction compliance records as required by the Ohio Department of Commerce Division of Real Estate & Professional Licensing.

5. SMS Messaging Terms & Conditions (A2P 10DLC Compliance)

By providing your mobile telephone number and opting in to receive SMS text communications from HSRE LLC and Adam Hagen-Stein, you agree to the following terms and guidelines:

  1. Purpose of Messaging: We use SMS messaging to confirm showing appointments, send property tour reminders, deliver time-sensitive market alerts, and notify clients of schedule updates, contract deadlines, or important real estate transaction milestones.
  2. Opt-Out Instructions: You can cancel the SMS service at any time. Simply text "STOP" to any text message received from us. After you send the SMS message "STOP", we will send you a single SMS message to confirm that you have been unsubscribed. Following this confirmation, you will no longer receive SMS messages from us. If you wish to rejoin at any time, simply sign up or contact us as you did initially, and we will resume SMS updates.
  3. Customer Care & Support: If you experience any issues with the messaging service, you can reply with the keyword “HELP” for immediate assistance, or you can receive direct support by emailing ahagenstein@hsrellc.com or calling our office directly at (614) 505-4510.
  4. Carrier Liability Disclaimer: Mobile wireless carriers are not liable for delayed, misdirected, or undelivered messages.
  5. Message & Data Rates: As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies based on your active transaction status and property inquiry volume. If you have questions regarding your text or data plan charges, contact your mobile service provider.
  6. Privacy Policy Reference: For additional questions regarding how your data is collected and safeguarded, please review the complete terms set forth in this Privacy Policy.

6. Information Security & Data Retention

We implement robust physical, electronic, and procedural safeguards designed to protect personal information against accidental loss, unauthorized access, misuse, alteration, or disclosure. Access to your personal details is strictly limited to licensed personnel and authorized operational team members who require access to manage your transaction or real estate search.

We retain personal information for the period necessary to fulfill the purposes outlined in this agreement, comply with Ohio legal and brokerage auditing standards, resolve disputes, and enforce our contractual agreements.

7. Third-Party Links & External Platforms

Our website may contain links to external third-party websites, such as local Multiple Listing Services (MLS), mortgage lending institutions, title agencies, municipal property auditor sites, or school ranking portals. We are not responsible for the privacy practices, content, or policies of external sites. We encourage you to review the privacy policies of any third-party website you visit.

8. Updates to This Policy

We reserve the right to modify or update this Privacy Policy & Terms of Service periodically to reflect changes in legal statutes, brokerage operations, or carrier compliance mandates. When updates are made, the "Last Updated" date at the top of this document will be revised accordingly. Continued use of our site and services after any modification constitutes your acknowledgment and acceptance of the revised terms.

9. Contact & Inquiries

For questions, feedback, or opt-out requests regarding this Privacy Policy & Terms of Service, please contact our office:

Adam Hagen-Stein, Principal Agent

HSRE LLC

Email: ahagenstein@hsrellc.com

Office: (513) 323-6822

Website: hagensteinrealestate.com